Grievance Redressal — Jyotirling

1. Our Commitment

Jyotirling is committed to providing a satisfying experience to all users. In the event you are dissatisfied with any service, product, or interaction, we have established a clear grievance redressal mechanism as required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.

2. Grievance Officer

In accordance with applicable Indian laws, we have designated a Grievance Officer:

Name: Grievance Officer, Jyotirling Technologies Pvt. Ltd.
Email: grievance@jyotirling.com
Response Time: We acknowledge grievances within 48 hours and aim to resolve them within 30 days of receipt.

3. How to File a Grievance

Email your grievance to grievance@jyotirling.com with the subject line: "Grievance — [Brief Description]".
Include your registered email address, order/booking reference number (if applicable), a detailed description of the issue, and any supporting documents or screenshots.
Our team will acknowledge receipt of your complaint within 48 hours.
We will investigate and provide a resolution or status update within 30 days.

4. Escalation

If you are not satisfied with the resolution provided, you may escalate the matter to the appropriate consumer forum or dispute resolution authority as per the Consumer Protection Act, 2019.

5. Data-Related Complaints

For complaints related to personal data or privacy, please refer to our Privacy Policy and contact privacy@jyotirling.com. We will respond to data-related complaints as required under applicable data protection laws.

6. Online Dispute Resolution

As per the Consumer Protection (E-Commerce) Rules, 2020, consumers may also access the national consumer helpline at consumerhelpline.gov.in or call 1800-11-4000 (toll-free) for dispute resolution.